Knowledge Base

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Knowledge Base

My Account

My Account

Are you a client to a paid FTR product? Learn about logging in, accessing your subscription, and making changes to your account.

Getting Started

How do I schedule an onboarding call?

How do I ensure that I receive email notifications from FTR?

How do I login and access my account?

What are the components of my subscription?

How do I access the State of Freight Webinars?

How do I access the database?

What date will reports publish?

How do I find my graphics package?

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Account Changes

How do I change my password?

How do I check the users on my account?

How do I add a user to my account?

How do I delete a user?

How do I reset my password?

How do I change the Account Owner for our account?

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Payment Options

How do I access my invoice?

How do I update my credit card information?

How do I pay for my subscription order?

Ordering and Renewing Subscriptions

Can my subscription auto-renew and auto-pay?

How do I renew my subscription services?

How do I add subscription services?

Components

Where can I find analysis outside of my standard subscription?