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Can my subscription auto-renew and auto-pay?

FTR subscriptions are set up to automatically renew as part of the standard service. What is the difference between auto-pay and auto-renew?

FTR subscriptions will auto-renew after 12 months for an additional 12-month period.  Clients receive a statement by email 1 month prior to the auto-renewal date.  This allows for continuous service and no disruption in the subscription. This statement is sent out to the account owner to begin internal payment processes. Clients can pay for their services with a credit card, check, or electronic funds transfer. Unless other arrangements are made, the subscription will automatically renew and payment is expected on or before the renewal date.

Auto-payment is set up using a credit card on file. When choosing a payment method make sure the box called "Disable Auto Billing" is not checked to ensure the auto-payment will process on the renewal date.

  • Clients with credit cards on file are set up for auto-pay and charged for the current renewing price of the subscription on the renewal date.  
  • Subscribers who wish to be placed on a monthly auto-payment plan can contact FTR billing to complete the monthly auto-payment sign up process.  Monthly invoicing is not available. 

The account owner can contact FTR team members to make changes to their subscription services by submitting a support ticket.

Submit a Support Ticket >