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How to Allowlist FTR Emails

If you are not receiving FTR emails, there are a few steps you can take to ensure that our emails are delivered to your inbox.

  • To prevent FTR emails from going to spam, add FTR sender addresses to your address book, interact with FTR emails to build trust with your inbox, and — if your organization has strict firewalls — ask your IT team to allowlist @ftrintel.com and its associated sending IP addresses. Follow the steps below for each approach.

    Add your FTR contacts to your email client address book. This signals to your inbox that emails from that address are expected and trusted. Each email client has a different process for adding email addresses, which can be found in their help documentation.
    View address book setup guides for common email clients
  • Open and click links in emails you receive from FTR. This tells your inbox to trust emails coming from us. Email clients continuously learn from your behavior — the more you open and interact with FTR emails, the more reliably your email client will deliver them to your inbox going forward.
  • Move emails found in your spam/junk folder back to your inbox. This teaches your email client to deliver future emails from FTR directly to your inbox.

If your organization has strict firewalls, work with your IT team to configure the following allowlist settings:

  • Have your IT team allowlist @ftrintel.com to ensure your email server accepts all emails sent from our @ftrintel.com domain. For example, you may receive emails from FTR_Notification@ftrintel.com, support@ftrintel.com, events@ftrintel.com, and more.
  • Have your IT/Email team allowlist our sending IP addresses:
    54.174.60.0/23
    143.244.80.0/20
    18.208.124.128/25
    54.174.53.128/30
    158.247.16.0/20
    54.174.59.0/24
    54.174.63.0/24
    3.93.157.0/24
    54.174.52.0/24
    139.180.17.0/24
    64.91.237.4

    Note: This IP address list reflects our current sending infrastructure. If you experience continued delivery issues after allowlisting these addresses, please contact FTR Support to confirm the list is up to date.